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Testo: <blockquote data-quote="torpedine" data-source="post: 2296478" data-attributes="member: 23846">Sto mandando la mail nel mio inglese da traduttore..Ve la allego per dovere di cronaca... e perché mi avvisiate se c'è qualcosa di penalmente rilevante da correggere <img src="/forum/styles/uix/xenforo/smilies_vb/icon_mrgreen.gif"  class="smilie" loading="lazy" alt=":mrgreen:" title="Icon Mrgreen    :mrgreen:" data-shortname=":mrgreen:" />_______________Hello.I'm an Italian customer and I wrote an email at your address  <a href="mailto:levendite@chainreactioncycles.com">levendite@chainreactioncycles.com</a> on monday, but I've got no answer.So I picked up my phone and I called the number 02893343750 to speak to  an italian speaking operator.I called three times, during the opening hours, and an answering machine  tells me that office are closed during opening hours.Very funny.Anyway... I received my goods on monday.As you can see looking at my order I bought a wheel and a lubrificant  bottle, plus other items.The box I received, even if made of poor quality cardboard,  is  appropriate to ship a wheel but I think a proper cushioning packaging  would be better of the system you used.In fact only four (4) brown paper sheet was putted inside as cushioning,  then all other goods, except a drop bar, was shippeb in bubble  envelopes pressing and rotating the wheel in a corner, against the drop  bar that was just protected by its cellophane envelope.maniglieAs I wrote box didn't appears robust when moving 20meters keeping it by  handles (the ones cutted in cardboard) I felt the box cracking.. before  opening I checkrd the box and evereting looked fine but a little hole  made by hub axle.In the box I found all items ordered, but the lubrificant bottle was not  properly closed an half of content was all around and the wheel was  damaged:there are lots of minor scratches and few deep scratcher on machine  brake track, there is no rapid lock axle and the hub is partially  without pain and there is no dust stopper  on  one side.I tought rapid lock axle was included, but I can't check now as item  page is no longer on your website an no order appear in my account  pages.Anyway I try to rotate wheel in my hands and I feel that need  maintenance before using as it doesn't rotate smooth but jerky: just a  cone respacing and greasing again that I have to do by myself to avoid  being mocked by my local bike shop.  Rim damages only partially are due to  trasport careless (in my humble opinion there was no damage during  transport), and only partially due to incorrect packaging, while I  consider most likely rim was damaged before shipment due to an improper  storage of material in stock.  Please, let me know if I  can send back these  two items and what are the conditions, if you can alternatively get a  partial refund or a voucher for a future order.At the moment your service doesn't meet  my expectations, from logistics to customer care.I make a film during box opening (as I feared a situation worse than  real) and I take some shoots.I attach three shoots, but I can send better images or movies if you  need them.Hoping to a rapid resolution, Best regards</blockquote>

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