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<blockquote data-quote="N3bbia" data-source="post: 6205157" data-attributes="member: 48129"><p>cmq se è la cinghia ti spediscono a casa il kit e ti mostrano il video per la sostituzione. almeno, ad altri è andata così:</p><p></p><p>[MEDIA=youtube]t7Sm-MjP9Wg[/MEDIA]</p><p></p><p>Dear all,</p><p></p><p>Any time a customer faces an issue such as for example a broken belt, we're not happy and we always look for the root of the cause.</p><p>We use statistics too. And we can guarantee you all the belt issue has happened only in few cases compared to the number of direto sold.</p><p>It doesn't mean we're not worried; we are as we'd love to have no issues at all.</p><p></p><p>We have always wanted to deal through our distributors as we can make sure the issue gets fixed properly and under warranty.</p><p>However due to a growing number of worried customers (mainly clients whose Direto perfectly works), we are about to let them buy a spare belt kit soon.</p><p></p><p>Having said this, we want to clarify that if a belt issue happened, you have to contact us before proceeding in the belt replacing procedure.</p><p></p><p>We also want to clarify that this delay in facing this matter with you was mainly due to a need of taking time and deciding what was the best thing to do. We never mean to hide something to you. Our goal is to make you happy any time no matter if the product is perfect or if you were forced to ask for a replacement.</p></blockquote><p></p>
[QUOTE="N3bbia, post: 6205157, member: 48129"] cmq se è la cinghia ti spediscono a casa il kit e ti mostrano il video per la sostituzione. almeno, ad altri è andata così: [MEDIA=youtube]t7Sm-MjP9Wg[/MEDIA] Dear all, Any time a customer faces an issue such as for example a broken belt, we're not happy and we always look for the root of the cause. We use statistics too. And we can guarantee you all the belt issue has happened only in few cases compared to the number of direto sold. It doesn't mean we're not worried; we are as we'd love to have no issues at all. We have always wanted to deal through our distributors as we can make sure the issue gets fixed properly and under warranty. However due to a growing number of worried customers (mainly clients whose Direto perfectly works), we are about to let them buy a spare belt kit soon. Having said this, we want to clarify that if a belt issue happened, you have to contact us before proceeding in the belt replacing procedure. We also want to clarify that this delay in facing this matter with you was mainly due to a need of taking time and deciding what was the best thing to do. We never mean to hide something to you. Our goal is to make you happy any time no matter if the product is perfect or if you were forced to ask for a replacement. [/QUOTE]
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