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<blockquote data-quote="faneddu" data-source="post: 3387684" data-attributes="member: 41485"><p>questa è la loro risposta </p><p></p><p>Thank you for your email.</p><p>This is an automatically generated reply, so please do not reply to this email</p><p> </p><p>We will answer your question within 3 working days</p><p> </p><p> </p><p> </p><p>Additional Information solutions</p><p> </p><p>Analyzing Tool</p><p>Tacx has designed an analyzing tool that will direct you to the correct solution. Please check this website for further assistance:</p><p> </p><p><a href="http://www.tacxservice.com/en/analysing-tool" target="_blank">http://www.tacxservice.com/en/analysing-tool</a></p><p> </p><p> </p><p>License information</p><p> </p><p>In Light mode after updating to version 3.6 (or 3.5)</p><p>It could be that after updating to version 3.6 the software comes into the LIGHT mode. You can fix this yourself.</p><p> </p><p>First unhide the folders on your computer: You can do this in the folder options (Organize - Folder - view - select: show hidden files)</p><p>You can do this in the folder options (organize folder and search options view select show hidden files and folders)</p><p> </p><p>Then go to this location and delete the Settings.tts. After this you can start up the software again.</p><p>Vista/Windows 7: C:\ProgramData\Tacx\TrainerSoftware\TTS3\Settings</p><p>XP C:\Documents and settings\All users\AppData\TTS3\TrainerSoftware\Settings</p><p> </p><p> </p><p> </p><p>License solutions Tacx Trainer Software version 3</p><p>1. The license is only valid on 1 PC. If you switch to another PC, please use the TRANSFER button that is displayed under HELP. This will de-activate your license on the old PC, so that you can use the license for a different PC.</p><p>2. The multiplayer license has no connection with the activation license. The multiplayer license will be activated, the moment you create an users in the USER PROFILE of the Tacx Trainer Software version 3. After a restart of the software the license is activated.</p><p> </p><p>Tacx Trainer software light mode</p><p>It is possible to use the software on different PC, but only for analyzing. The software is then in LIGHT MODE. You can see this in the main screen because the button MULTIPLAYER is missing and on the left corner it says: Tacx Trainer Software light</p><p>If this happens on your core PC, then you need to follow this procedure to return to the FULL version again</p><p>In the software go to</p><p>HELP</p><p>Register</p><p>Select Device</p><p>Then with the next pop-up select the button ACTIVATE AGAIN</p><p>Follow the procedure. You are now in Full version again</p><p> </p><p>Error Codes</p><p>Error code 3009</p><p>When you receive an error code 3009 when you are trying to activate your code, then this means that our registration server is down.</p><p>Please try to register after 24 hours</p><p> </p><p> </p><p> </p><p>TTS 2.07 Google Earth not showing</p><p> </p><p>After the update to version 2.07 it is not possible to get Google Earth shown. You will get a white screen with error ATL 10.00</p><p>This is a known bug and we are trying to get this so solved as soon as possible</p><p> </p><p> </p><p>Disclaimer</p><p>System requirements PC</p><p>The proper functioning of computer programs is partly dependent on the environment in which they run. Tacx is not liable for its products possibly not functioning or functioning less well due to the fact that the operating software/hardware of the other party/user does not meet the system requirements specified on the Tacx website or is functioning less than optimally.</p><p> </p><p>.</p></blockquote><p></p>
[QUOTE="faneddu, post: 3387684, member: 41485"] questa è la loro risposta Thank you for your email. This is an automatically generated reply, so please do not reply to this email We will answer your question within 3 working days Additional Information solutions Analyzing Tool Tacx has designed an analyzing tool that will direct you to the correct solution. Please check this website for further assistance: [url]http://www.tacxservice.com/en/analysing-tool[/url] License information In Light mode after updating to version 3.6 (or 3.5) It could be that after updating to version 3.6 the software comes into the LIGHT mode. You can fix this yourself. First unhide the folders on your computer: You can do this in the folder options (Organize - Folder - view - select: show hidden files) You can do this in the folder options (organize folder and search options view select show hidden files and folders) Then go to this location and delete the Settings.tts. After this you can start up the software again. Vista/Windows 7: C:\ProgramData\Tacx\TrainerSoftware\TTS3\Settings XP C:\Documents and settings\All users\AppData\TTS3\TrainerSoftware\Settings License solutions Tacx Trainer Software version 3 1. The license is only valid on 1 PC. If you switch to another PC, please use the TRANSFER button that is displayed under HELP. This will de-activate your license on the old PC, so that you can use the license for a different PC. 2. The multiplayer license has no connection with the activation license. The multiplayer license will be activated, the moment you create an users in the USER PROFILE of the Tacx Trainer Software version 3. After a restart of the software the license is activated. Tacx Trainer software light mode It is possible to use the software on different PC, but only for analyzing. The software is then in LIGHT MODE. You can see this in the main screen because the button MULTIPLAYER is missing and on the left corner it says: Tacx Trainer Software light If this happens on your core PC, then you need to follow this procedure to return to the FULL version again In the software go to HELP Register Select Device Then with the next pop-up select the button ACTIVATE AGAIN Follow the procedure. You are now in Full version again Error Codes Error code 3009 When you receive an error code 3009 when you are trying to activate your code, then this means that our registration server is down. Please try to register after 24 hours TTS 2.07 Google Earth not showing After the update to version 2.07 it is not possible to get Google Earth shown. You will get a white screen with error ATL 10.00 This is a known bug and we are trying to get this so solved as soon as possible Disclaimer System requirements PC The proper functioning of computer programs is partly dependent on the environment in which they run. Tacx is not liable for its products possibly not functioning or functioning less well due to the fact that the operating software/hardware of the other party/user does not meet the system requirements specified on the Tacx website or is functioning less than optimally. . [/QUOTE]
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